Case Study — Kaiser Permanente

Making healthcare more human

Web design and front-end development for the Medical Groups inside one of the largest integrated health systems in the country — where regulatory constraint, clinical accuracy, and plain accessibility all have to hold at once.

RoleSr. Web Developer
ScopeWeb Design · Front-end
Year2019
FocusAccessibility · CMS
Kaiser Permanente design
Context

Healthcare sites carry an unusual burden. The content is regulated, the accuracy is clinical, and the audience includes people navigating the worst week of their year. Nothing about the experience can be clever at the expense of being clear.

Approach

I built responsive WordPress themes and the graphic elements, wireframes, and prototypes that fed them, then developed custom plugins where the design needed behaviour the platform did not ship with.

A large share of the work was unglamorous and load-bearing: managing content, editing forms, restructuring menus so people could find what they came for, and testing across browsers and devices until the experience held everywhere it needed to.

What I built
  • 01Responsive WordPress themes for the Medical Groups sites.
  • 02Custom plugins built to meet design requirements the CMS could not.
  • 03Wireframes, prototypes, and the graphic elements across the templates.
  • 04Cross-browser and device testing, form and menu optimisation, ongoing content management.
Waste Sustainability Challenge — wireframes through built pages, desktop and mobile

Clarity is the accessibility feature that matters most.

All work
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